PostNL — Corporate
In 2017 for 4,5 months
Contracted position as an Interaction Designer
In this project my role was to research, redesign and test a solution for PostNL's parcel and delivery machine together with another designer. While working on this project I've had to analyse previous research and conduct my own research in which I spoke to:
- Random users (from old to young, at different times of day) after they picked up or sent their parcel/mail.
- Deliveryworkers to get their perspective on the app and what their needs were.
- Corporate stakeholders to see what they expected from the parcel and delivery machine.
- Technicians who worked on the system to understand the limitations of the iteration.
After getting several insights from the different stakeholders and going through all the research, we started to prototype interfaces. While doing this we wanted to take into account the needs of all the stakeholders. We created several prototypes that we tested with different stakeholder groups to gain even more insights.
Until we landed on a final design that we presented to the head of the departments.